Cancel/Change Order

Effective Date: July 13, 2026

At Holdingtax, we understand that customers may occasionally need to cancel or modify an order after it has been placed. This policy explains when cancellations or changes are possible, how requests are handled, and what options are available once an order has entered processing or shipment.

Summary

• Orders may be canceled or changed before they enter processing.
• Requests should be submitted as soon as possible after placing the order.
• Once an order has entered fulfillment or has been shipped, cancellations or modifications may no longer be possible.
• There are no cancellation fees.
• If an eligible order is canceled before shipment, a full refund will be issued to the original payment method.
• Refunds for approved cancellations are processed within 7 business days.
• If an order has already shipped, customers may use the Return & Refund Policy if eligible.

Order Processing Schedule

Orders are processed according to the following schedule:

Because orders begin processing quickly, cancellation or modification requests should be submitted immediately after placing an order.

Cancelling an Order

Customers may request to cancel an order before it enters the fulfillment process.

To request a cancellation, please contact our Customer Support team and provide:

• Order number
• Full name
• Email address used for the order
• Reason for cancellation (optional)

Our team will review the order status and confirm whether cancellation is still possible.

Submitting a cancellation request does not guarantee that the order can be canceled.

When Cancellation Is Available

An order may generally be canceled when:

• Payment has been successfully received.
• The order has not yet entered fulfillment.
• The order has not been packed for shipment.
• A shipping label has not been created.
• The order has not been transferred to a shipping carrier.

If these conditions are met, the order will normally be canceled and fully refunded.

When Cancellation Is No Longer Available

An order generally cannot be canceled after:

• Fulfillment has started.
• Packaging has been completed.
• A shipping label has been generated.
• The order has been handed to USPS, UPS, or FedEx.
• The shipment is already in transit.

If cancellation is no longer possible, customers may still qualify for a return under our Return & Refund Policy after delivery.

Changing an Order

Customers may request changes before an order enters fulfillment.

Possible changes include:

• Shipping address
• Recipient name
• Contact information
• Product size (when applicable)
• Product quantity
• Product selection

All requested changes are subject to product availability and order status.

We cannot guarantee that every requested modification can be completed.

Shipping Address Changes

If you notice an error in your shipping address, please contact us immediately.

Address changes may be accepted only if the order has not yet entered fulfillment.

Once an order has been shipped, we cannot guarantee that the shipping carrier will be able to redirect or modify the delivery address.

Incorrect Information Provided by the Customer

Customers are responsible for providing accurate:

• Billing information
• Shipping address
• Email address
• Telephone number

Holdingtax is not responsible for delays, failed deliveries, or additional costs resulting from incorrect information provided during checkout.

Cancellation Fees

Holdingtax does not charge administrative fees for eligible cancellation or modification requests.

Refunds for Canceled Orders

If an order is successfully canceled before shipment:

• A full refund will be issued.
• Refunds are returned to the original payment method.
• Refund processing begins after cancellation is confirmed.

Refunds are typically completed within 7 business days, although your financial institution may require additional processing time.

Orders Already Shipped

If your order has already been shipped:

• The order cannot be canceled.
• You may refuse delivery where permitted by the shipping carrier, or
• You may request a return after delivery if the item qualifies under our Return & Refund Policy.

Return eligibility is determined according to the terms of that policy.

Orders Affected by Inventory or Payment Issues

We reserve the right to cancel an order before shipment if:

• Payment cannot be authorized.
• Fraud prevention measures require cancellation.
• The product becomes unavailable.
• Pricing errors occur.
• The order cannot be fulfilled due to circumstances beyond our control.
• The order violates applicable laws or our Terms of Service.

If Holdingtax cancels an order, any payment received will be fully refunded.

Example Scenarios

Example 1 – Cancellation Before Processing

A customer places an order at 10:00 AM and contacts us at 10:30 AM requesting cancellation. Since fulfillment has not yet started, the order is canceled and a full refund is issued.

Example 2 – Address Change

A customer notices an incorrect apartment number shortly after placing an order. If fulfillment has not begun, the shipping address can be updated before shipment.

Example 3 – Order Already Shipped

A customer requests cancellation after receiving a shipping confirmation email. Because the order has already been shipped, cancellation is no longer possible. The customer may request a return after delivery if the order qualifies under the Return & Refund Policy.

Customer Responsibilities

Customers are responsible for:

• Reviewing their order carefully before completing checkout.
• Providing accurate billing and shipping information.
• Contacting Holdingtax promptly if changes or cancellations are needed.
• Monitoring order confirmation and shipment notifications.

Contact Us

For cancellation or order change requests, please contact us as soon as possible.

Holdingtax

Website: holdingtax.com

Address:
497 Winchester Ave
New Haven, CT 06511-1919
United States

Email: support@holdingtax.com

Customer Support Hours:

Monday – Saturday

8:00 AM – 7:00 PM Eastern Time (ET)

Changes to This Policy

Holdingtax may update this Cancel / Change Order Policy from time to time to reflect changes in our business practices, operational procedures, or legal requirements.

Any updates become effective immediately upon publication on this page unless otherwise required by applicable law.