FAQs

Effective Date: July 13, 2026

Welcome to the Holdingtax Frequently Asked Questions page. This page provides answers to the questions customers ask most often about ordering, shipping, payments, returns, refunds, and customer support.

If you cannot find the information you need, please contact our Customer Support team.

Summary

• We currently ship only within the United States.
• Standard shipping costs $6.99 per order.
• Orders are processed Monday through Friday.
• Processing time is 1–2 business days.
• Shipping usually takes 2–4 business days.
• We accept PayPal and Credit Cards.
• We offer a 60-day return policy.
• Approved refunds are processed within 7 business days.
• Approved return shipping is free.

Orders

How do I place an order?

Simply browse our products, add your desired items to your cart, proceed to checkout, enter your shipping and payment information, and submit your order. After your payment has been successfully authorized, you will receive an order confirmation email.

When is my order officially accepted?

Orders are accepted after:

• Payment has been successfully authorized.
• Inventory has been confirmed.
• Order verification has been completed.

Submitting an order does not automatically guarantee acceptance.

Can I cancel my order?

Yes, if your order has not yet entered processing. Please contact us as soon as possible. Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.

Can I change my order after placing it?

You may request changes before your order enters fulfillment. Possible changes include:

• Shipping address
• Recipient name
• Product quantity
• Product selection (subject to availability)

We cannot guarantee that all requested changes can be completed.

Shipping

Where do you ship?

We currently ship only within the United States. We do not offer international shipping.

How much does shipping cost?

Standard shipping is:

$6.99 per order

There are no hidden shipping charges or handling fees.

How long does shipping take?

Estimated delivery times are:

Delivery times are estimates and may vary depending on your location or carrier operations.

Which shipping carriers do you use?

Orders are shipped using one of the following carriers:

• USPS
• UPS
• FedEx

Carrier selection depends on operational availability.

Will I receive tracking information?

Yes. Tracking information will be emailed after your order has been shipped whenever available. Tracking updates may take up to 24–48 hours to appear.

Payments

Which payment methods do you accept?

We currently accept:

• PayPal
• Credit Cards

Supported credit cards include:

• Visa
• Mastercard
• American Express
• Discover

What currency do you use?

All prices are displayed and charged in:

United States Dollars (USD)

Are there any hidden fees?

No. The amount displayed at checkout includes:

• Product price
• Shipping fee

We do not charge hidden service fees, handling fees, or sales tax.

Returns & Refunds

What is your return period?

Eligible items may be returned within:

60 calendar days after delivery.

How much does return shipping cost?

Approved returns receive:

• A prepaid return shipping label by email.
• Free return shipping.

Customers simply download and print the label.

When will I receive my refund?

Approved refunds are processed within:

7 business days

Refunds are issued to the original payment method used for the purchase. Your financial institution may require additional time before the funds appear in your account.

Can I exchange an item?

Yes. If an exchange is available, we will provide instructions after reviewing your request. If the requested replacement is unavailable, a refund may be offered instead.

Products

What products do you sell?

Holdingtax currently offers:

• T-Shirts
• Hoodies
• Mugs

Product availability may change without notice.

Why may product colors appear different?

Actual product colors may vary slightly due to:

• Monitor settings
• Mobile device displays
• Screen brightness
• Lighting conditions

Account & Privacy

Do I need an account to place an order?

An account may not be required to complete a purchase if guest checkout is available. Creating an account may provide easier access to order history and future purchases.

How do you protect my personal information?

We use reasonable administrative, technical, and organizational safeguards designed to protect your personal information. Payment information is processed securely by trusted payment providers. We do not sell your personal information.

Do you use cookies?

Yes. Cookies help us:

• Improve website functionality.
• Remember shopping cart contents.
• Maintain secure sessions.
• Analyze website performance.
• Enhance the customer experience.

You can manage cookies through your browser settings.

Delivery Issues

What if my package is delayed?

Delivery estimates are not guaranteed. Delays may occur because of:

• Weather
• Carrier operations
• High shipping volumes
• Holidays
• Other circumstances beyond our control

If your package appears unusually delayed, please contact us.

What if my package is damaged?

Please contact us as soon as possible. Include:

• Your order number.
• A description of the issue.
• Photographs of the product and packaging, if applicable.

We will review the situation and provide an appropriate resolution.

What if I entered the wrong shipping address?

Please contact us immediately. If your order has not entered fulfillment, we may be able to update the address. Once the order has shipped, address changes may no longer be possible.

Customer Support

Holdingtax

Website: holdingtax.com

Address:
497 Winchester Ave
New Haven, CT 06511-1919
United States

Email:

support@holdingtax.com

Customer Support Hours

Monday – Saturday

8:00 AM – 7:00 PM Eastern Time (ET)

Policy Updates

We may update this FAQ page from time to time to reflect changes to our products, services, policies, or legal requirements.

The most current version will always be available on this website.